Job Title: Remote Customer Support Specialist
Location: Remote – US
Pay Range: $25,000 to $35,000 annually
Job Description:
Join a fast-growing tech startup as a Customer Support Specialist, where you’ll help customers resolve issues and ensure their satisfaction. This full-time, remote role offers the opportunity to make a direct impact while collaborating with a dynamic team.
Key Responsibilities:
- Assist customers by answering questions and providing tailored solutions.
- Communicate effectively with customers and drivers via phone, text, chat, and email.
- Report technical issues and customer feedback to the respective teams.
- Work collaboratively with other staff members to maintain high service standards.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities with attention to detail.
- Ability to listen empathetically and address customer needs.
- Bilingual proficiency is a plus.
Preferred Experience:
- Associate’s degree or higher is advantageous but not mandatory.
- 1-2 years of customer service experience preferred.
Work Hours:
- Full-time, 40 hours per week.
- Shifts may include nights and weekends (operating hours: 5 am–9 pm PST).
Benefits:
- 401k, healthcare, and paid time off.
Work Environment:
- Remote within the USA, with a preference for applicants from specific states (e.g., California, Texas, Florida).
- Reliable internet connection and access to a computer required.
- San Diego-based applicants may work in-office.
How to Apply:
Submit your application via GoShare Careers.
Suggested Skills for Success:
- Patience and empathy to handle diverse customer concerns.
- Adaptability to work in shifts, including weekends.
- Proficiency in using modern communication tools and software